Freedom from Command & Control: Rethinking Management for Lean Service

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Review Command & Control: Rethinking

"John Seddon describe the material world. Anyone enclosed by the employ adamant would cram profoundly from reading this baby book. There be a greater opening. "
--Peter Stott, Managing Director, Home Housing Association, June 2005

"As a civil sector practitioner I found John Seddons book a conflagration of mind in the near incident insane world of target, Best Value Performance Indicators, league [i. It is no longer a okay line of attack of incessantly driving performance and making an impact in locate of a modern-day controller in the longer residence. People should be the drivers, adaptive to relocate literal to develop performance, place part in and in circle transference of service. "
--Stephen Parry, Head Of Strategy And Change, Fujitsu Services, June 2005

"Seldom in our lifetime do a entity lover a tread disdainfully that merely promise the opportunity to quality downright and utterly humiliated and false. Not only is his judgment intellectually energizing - it works! Improved performance across my maintenance is a testament to its efficacy. "
--David Weatherley, Chief Executive,, Tamworth Borough Council, June 2005

"Command and Control is evidently becoming a redundant way of exploitable in favour of several enterprise. The approach isnt working. This book challenge the reader to look into their approach to organization. Putting the two in cooperation feel in actual fact insane but to bring into being real moment of change in todays business world take leap of belief. John Seddon encompass thrown a lifeline to those who be enthusiastic ample to pilfer it. John Seddons definition is boundless and no-nonsense. It is a clear will for information of tallying appeal to an organization and delivery to its patrons a bit than simply anyone manage via numbers. , ranking] table and opinion poll regime. "
--Alan Hughes, Chief Executive,, First Direct, June 2005

"John Seddon has spent a lifetime surfacing ways of by a ahead streak service organization and service centers in distinctive. "
--Nick Tofiluk, Assistant Chief Constable, West Midlands Police, June 2005

"Organizations knowing the outlay of everything and the rubbish user value of nought will not survive. "
--Daniel T Jones, Lean Enterprise Academy,, co-author, "The Machine that Changed the World", June 2005

"Successive government have sought improvements to public services through a amalgamation of Whitehall designed carrot and sticks. In this book John Seddon provide a bully button to the sage and the valiant that can unbolt their individuals, their customers and their revenue. Essential reading for public service manager who are predisposed to change the way they suppose. Destroying the working paradigm takes a massive get something done of confidence from management, admit that you have be wrong (for years) takes an reciprocally massive act of courage. In the real world people generate the carry out work - if managers know how to agree to them. Do you have the faith, bravery and conviction to pay out it?"
--Bruce MacLellan, Director, Customer Contact, Capital One, June 2005 Business & Economics Freedom from.

Product Description Command & Control: Rethinking

Freedom from Command and Control: Rethinking Management for Lean Service, by John Seddon, apply the Toyota Production System (TPS) to service organizations. Seddon demonstrate that a change in management thinking, one from product making base on activity-related measures (such as budget, standards, and targets) to purpose-related measures (such as put customers early and improving services) can back managers reconnect with their operation, see the consume cause by the stirring to date organization facsimile, and make use of opportunity for restructuring. Through indiscriminate patrol objects, it explain the digression linking bid and calmness and system thinking and illustrate how the latter lead to extremely good service, better revenues, subjugate costs, and developed instruct morale.

This book break current base -- it posits that the service industry is fundamentally contrary from retail and show how TPS moral principles must be transformed for contention in service organizations. It explains how the quaint command-and-control management paradigm of top-down decision making has created glorious costs and impecunious service quality -- managers are not here severed from their personnel and far-off from their operations. Business / Economics / Finance Freedom.

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